This unit applies to the process of selection and collection of product for the purpose of dispatch, delivery or pickup by client and the process of receiving and processing of products from suppliers. Some discretion and judgement may be required in relation to the selection, presentation and preparation for transportation of particular nursery products. Receiving and dispatching involves the application of a diverse range of knowledge in horticulture, warehousing, storage and transportation techniques.

This unit covers the process of facilitating client orders for products and the receiving and dispatching of plants and other nursery products from a production or retail nursery and defines the standard required to: communicate with client and advise on product; select and evaluate individual product quality; fulfil orders for nursery products in quantity and meet client quality requirements; maintain stock inventory; advise on nursery product availability and record sales quantities of product; record financial details of transactions.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)

This unit contains employability skills.

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	The evidence required to demonstrate competency in this unit must be relevant to workplace operations and satisfy holistically all of the requirements of the performance criteria and required skills and knowledge and include achievement of the following: communicate with client and advise on product select and evaluate individual product quality fulfil orders for nursery products in quantity and meet client quality requirements maintain stock inventory advise on nursery product availability record sales quantities of product and record financial details of transactions.
Context of and specific resources for assessment	Competency requires the application of work practices under work conditions. Selection and use of resources for some worksites may differ due to the regional or enterprise circumstances.

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

Required skills

communicate with clients, suppliers and work team members interpret order forms select product for order requirements evaluate product quality meet client service requirements maintain product records accurately, either manually or on a computer use a calculator use numeracy skills to estimate, calculate and record routine workplace measures use interpersonal skills to work with and relate to people from a range of cultural, social and religious backgrounds and with a range of physical and mental abilities.

Required knowledge

environmental controls necessary for transporting plants common sources of cross contamination from transport vehicles enterprise quarantine policies and relevant quarantine legislation enterprise stock control procedures best practice guidelines for nursery hygiene enterprise quality standards for the packing, packaging and labelling of products.

The range statement relates to the unit of competency as a whole.
Nursery products may include:	the range of retail products and production nursery stock.

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice	Yes	No	Comments/feedback
Materials, equipment and Personal Protective Equipment (PPE) required for the job are selected and used.
Occupational Health and Safety (OHS) hazards are identified and reported and suitable risk controls implemented.
Product is selected from stock batches in accordance with order forms or by client request.
Clients onsite are assisted with selection or directed to particular product or display areas.
Quality of product is evaluated visually to meet the standard order requirements for quality.
Special order requirements are detailed on the order forms or requested verbally.
Stockholding areas are blocked up for presentation.
Volume of product remaining is observed and information is retained to inform other clients.
Orders are collated in the sales/dispatch area.
Orders are checked for enterprise quality of a sales product and for accuracy in quantity.
Records are kept of outgoing sales in the product inventory by manual or electronic means.
Adjustments are made in the inventory about the quantity of nursery stock available for sale.
Product is checked for correct labelling and incorrect labelling is replaced.
Product is packaged for delivery and presentation to the client.
Product is packed into containers for ease of handling.
Delivery of product is assisted by loading and stacking product according to the configuration of the transportation vehicle.
Product quality is checked at each stage in the delivery process.
Sales/dispatch areas and packing/packaging materials are maintained and tidied.
Incoming product is received and checked for quality and correct quantities.
Product is transferred to stock holding areas with appropriate manual handling techniques.
Incoming documentation, receipts of delivery and invoices are transferred to administration.

Assessment Cover Sheet

AHCNSY302A - Receive and dispatch nursery products

Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

AHCNSY302A - Receive and dispatch nursery products

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: